Our Philosophy

A major problem Eshleman noticed with most computer training companies was that their priorities centered more on supporting their own facilities than with service to clients. Class content and materials were generic, designed for the mass market rather than the specific needs of any particular business. Inevitably, many students went back to their places of employment having learned skills that they could not readily apply to their jobs.

To avoid this waste of resources and energy, Eshleman decided that MicroSkill would focus more on clients who had their own training rooms and customize classes and materials to address each companies specific training needs. With this training philosophy of working with businesses that have their own training room(s), she could guarantee that clients would get exactly the training they needed, saving time and expense.

Another problem Eshleman often heard complaints about when working for other training companies was that the quality of instruction and the levels of instructor knowledge were inconsistent. Contracted training could be adequate one week due to a competent instructor, yet inadequate a week later when the training company used a different instructor of less competence. Many businesses were hiring one training company after another, never finding the kind of computer education that was consistently effective.

MicroSkill, Eshleman pledged, would not only customize training to meet the particular needs of each client, MicroSkill would also make certain that the quality of training was consistently superior and guaranteed to satisfy the client's expectations. Owing to Eshleman's pledge, MicroSkill's biggest Fortune 500 client has retained MicroSkill's services for nearly 15 years.